📄 DocMasterAI — Refund Policy
Effective Date: January 2025
Last Updated: January 2025
1. Overview
DocMasterAI (“Company,” “we,” “our,” or “us”) provides document-related services that involve time, labor, and digital delivery. This Refund Policy explains when refunds may be issued and the conditions under which they apply.
Our goal is to ensure customer satisfaction while protecting the integrity of our service.
2. Services Eligible for Refund
Refunds may be considered only under the following conditions:
• You were charged more than once for the same service.
• You were charged for a service you did not receive.
• A technical error prevented delivery and we were unable to resolve the issue.
We do not provide legal, financial, tax, or medical advice.
3. Services Not Eligible for Refund
Because our services involve digital work, customized documents, and time-based labor, all completed or partially completed services are non-refundable.
Refunds will not be issued for:
• Work already started or completed
• Dissatisfaction based on preferences after services are delivered
• Incorrect information provided by the customer
• Failure to read service details before purchase
• Change of mind after services have begun
Once digital files, drafts, or completed documents are delivered, all sales are final.
4. Requesting a Refund
To request a refund (only when eligible), email us at:
Include:
• Full name
• Email used for the purchase
• Order description
• Reason for the request
• Any relevant screenshots or documentation
We will review and respond within 3–5 business days.
5. Chargebacks & Disputes
Before initiating any chargeback through your bank or payment provider, you agree to:
• Contact us first
• Allow us the opportunity to investigate and resolve the issue
Unauthorized chargebacks may result in suspension of service access.
6. Changes to This Policy
We may update this Refund Policy at any time. When changes occur, the “Last Updated” date at the top of this page will be modified accordingly.
7. Contact Us
If you have any questions about this Statement, you may contact us:
📍 Jacksonville, FL